We Are Hiring (One Voice Digital Support Analyst – Level 1)

About us

At Plezzel we help businesses thrive. Our technology solutions give real estate agents, property managers, administrators, and directors the tools they need to be more successful. Every day over 7,000 agents trust us to help them simplify lead management, deliver better customer experiences, offer better data insights, and reduce their cost per lead with omni-channel ad campaigns.

Our digital solutions close the marketing loop, putting our customers in control, supported by our passionate team. We pride ourselves on being innovative, collaborative, and efficient and incredibly customer-focused. We are driven by excellence and quality, with a strong focus on integrity.

 

The Role

The role of the Digital Support Analyst – 1st Level is to be responsible for handling all inbound customer enquiries via telephone, email or via our website and assigning any queries unable to be dealt with to the relevant department for resolution. You will provide excellent customer service and resolve any queries that do not require 2ndlevel support or further analysis. You will be responsible for:
  • Request capture, triage and tracking.
  • Resolution implementation for level 1 technical, digital marketing and business requests.
  • Executing regular maintenance tasks, technical and administrative as required.
  • Advocate for one customer voice across Plezzel
  • Help facilitate new customer rollouts. You will be a team player and ideally have a technical background combined with excellent customer service experience.

Responsibilities of this role include but are not limited to:

  • Request capture, triage and tracking.
  • Resolution implementation for level 1 technical, digital marketing and business requests.
  • Executing regular maintenance tasks, technical and administrative as required.
  • Advocate for one customer voice across Plezzel
  • Help facilitate new customer rollouts. You will be a team player and ideally have a technical background combined with excellent customer service experience.

To be successful in this role we are looking for someone with:

Essential:

  • Working towards an undergraduate (or Comparable) qualification in Computer Science or relevant field
  • Previous experience in a Customer Service role
  • An ability to grasp customers’ needs and suggest timely solutions

Desirable:

  • Interpret and/or discuss information with others, regularly provide advice and recommend actions involving complex issues.
  • Experience of having worked in a similar commercial environment

Other knowledge and experience required:

  • Strong analytical and problem-solving skills
  • Aptitude for problem-solving in a creative way, with the ability to take a problem and create a solution
  • Meticulous attention to detail and consistently accurate and thorough in all work completed
  • Passionate about technology, with an analytical thought process
  • Good interpersonal skills, and the ability to work effectively and collaboratively in a multidisciplinary team
  • Strong verbal and written communication skills, with the ability to effectively and constructively explain things in a way that is easily understood by others
  • Strong planning and organisational skills with the ability to deliver high-quality output to tight deadlines continue to represent the business in a professional manner

Plezzel is a dynamic and contemporary business that offers a very supportive environment. If you are looking to join a positive culture that truly supports its people, then apply now. For more information www.plezzel.com.au

HOW TO APPLY

Please answer the Employer Questions below and send your CV to hr@plezzel.com.au.

We look forward to hearing from you.

Employer Questions

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a Support Analyst?
  • Do you have any digital marketing experience?
By – Client Support Lead
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