Commercial Sales & Leasing

The CVA team met with Plezzel to provide a strong branded enquiry response, provide the ability for clients to access more information on the CVA website and capture all enquiries into the database.

The challenge

The commercial team at CVA property consultants receive a large volume of enquiries for online property websites relating to commercial properties for sale or lease. The CVA management team have a strong focus on brand and client experience across both offices. The team were uncertain if all enquiries were responded to promptly and stored into the database. This task requires a large amount manual processes.

 

The solution

Each commercial enquiry is valuable in terms of introducing new clients to the business.  The CVA team engaged Plezzel to provide a strong branded enquiry response, provide the ability for clients to access more information on the CVA website and capture all enquiries into the database. The Plezzel engagement team created a custom email response that delivered on these key points. The platform also provides weekly performance reporting to management on all advertised listings.

The results

Now each enquiry is responded to within minutes with a strong branded email response. The email comes from the listing agent with all agent contact details included. With a large volume of enquiry received outside office hours and weekends the CVA management team can ensure round the clock service is offered to prospective clients. Lead capture into a database is key as it now saves a large amount of manual process for the team (estimate 1-2 hours per day). It also ensures all client enquires are stored for the use of the business. Weekly reporting provides management with an initial snapshot of enquiries captured per property and provide insights into the performance of each property campaign.

 

Tino Tabacchiera – General Manager at CVA

 

Plezzel Products Used: Real Time Lead CaptureEnquiry Response